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3 Challenges for Mobile Apps: Getting, Inspiring, Keeping Users

Did you know that 20 percent of all mobile apps downloaded are opened only once? Marketers face three key challenges in promoting an app: Getting new users it’s not enough to add users. You also need to know where those users are coming from. What channels are more effective? When you know that, you know

Historical article. Product claims, platform details, and timing advice in this article have not been verified for today.

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In brief

App marketers need to understand where users come from, deliver experiences they value and give them reasons to return. Deep links can bring search traffic to app content, while video progress markers help measure viewing.

Did you know that 20 percent of all mobile apps downloaded are opened only once? Marketers face three key challenges in promoting an app:

Getting new users
it’s not enough to add users. You also need to know where those users are coming from. What channels are more effective? When you know that, you know where to focus ad dollars. Getting this data can be a challenge when an app store is in the way.

Inspiring users with great experiences
Once your viewers have downloaded your app, what parts of the app are the most useful to them? Where do they find value? Viewers who understand and value the experience the app offers are more likely to stick with it.

Getting users to come back
On-screen push notifications are a great tool to let users know that your app has something new to share—perhaps a new trailer or other video—but half of all mobile users disable push notifications. Notifications grab a user’s attention, but not everyone likes that.

Marketers recommended that brands deep-link their app content, so that they benefit from search engine traffic. It’s a great way to get people to return to the app. Also, video providers can benefit from inserting milestones to measure how much of a video is viewed. Just because a video is located in an app is no reason to skip useful analytics.

Frequently asked questions

What are the three main challenges in marketing a mobile app?

They are attracting new users, engaging users through great experiences and getting users to return.

Why should marketers know where app users come from?

Knowing which channels are more effective helps marketers decide where to focus their advertising budget. Obtaining this data can be difficult when an app store sits between marketers and users.

Why might push notifications fail to bring users back?

The article states that half of mobile users disable push notifications. Notifications attract attention, but not everyone likes them.

How can deep links and video analytics help app marketers?

Deep links to app content can bring search engine traffic and encourage users to return. Video progress markers help providers measure how much of a video users watch.

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